Privacy Policy

Last updated: September 2, 2026

Rendezvous Wellness & Resort ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly and information collected automatically when you interact with us.

Information you provide:

Name, email address, phone number
Reservation and booking details
Payment information (processed securely)
Dietary preferences or special requests
Communication preferences
Any other information you choose to share with us

Information collected automatically:

IP address, browser type, and device information
Pages viewed and time spent on our website
Booking and browsing behavior
Usage statistics collected via Google Analytics

2. How We Use Your Information

We use your information to:

Process and manage your reservations
Provide hotel, gym, cafe, and co-working services
Communicate with you about bookings, confirmations, and updates
Personalize your experience and improve our services
Process payments securely
Respond to your inquiries and requests
Send you promotional offers (only if you opt in)
Comply with legal and regulatory requirements

3. Google Analytics & Google Tag Manager

Our website uses Google Analytics and Google Tag Manager to understand how visitors use our site and to improve your experience.

Google Analytics collects information such as your IP address, browser type, device information, pages visited, time spent on the site, and how you arrived at our website. This data is used in aggregate to analyze site performance and visitor behavior.

Google Tag Manager helps us manage these tracking tags in one place. It does not collect personal information on its own but may be used to load other tracking tools.

Google may use this data as described in Google's Privacy Policy. You can learn more about how Google uses information from sites that use their services at https://policies.google.com/technologies/partner-sites.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

4. Third-Party Booking Platforms

We use a Property Management System connected to third-party online travel agencies (OTAs), including Booking.com, Expedia, and Agoda.

When you book through one of these platforms:

You provide your information to that platform, which is governed by that platform's own privacy policy
The platform shares limited booking details with us so we can manage your reservation
We only use this information to fulfill and service your booking

We recommend reviewing the privacy policies of these platforms to understand how they handle your data.

5. Information Sharing

We do not sell your personal information. We may share your information only in these limited cases:

With service providers who help us operate (e.g., payment processors, IT providers, Property Management System)
With third-party booking platforms as required to manage your reservation
When required by law, regulation, or legal process
To protect our rights, safety, or property

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. This includes cookies set by Google Analytics and Google Tag Manager to understand how visitors use our site. You can control or disable cookies through your browser settings.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Rendezvous Wellness & Resort
Address: Jl. Sri Wedari No. 83, Ubud, Bali 80571
Phone: +62.852.2123.2323
Email: politixfitnessindonesia@gmail.com